self-portrait.com

3.1
3.1 Based on 233 reviews

...

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LazyPandaSenpai14
SCAM

SCAM. Says they are UK company but fedex made me aware that they are Chinese. I bought a >$1000 dollar dress from this company. Was shein quality and proportions were off. The company's website claimed (and I have evidence of) that they would cover all US duties and import tax. They forced me to fill out customs paperwork, giving my SSN, and now I am stuck with a $177 fedex bill for import. Their phone number is not real, a dead line. Their online customer service asked for my bank information to pay it, after declining they said it was my responsibility, after sending a screenshot of their website they said they would take care of it. 3 months later and many attempts at trying to contact them, the bill is now delinquent and I have no other option but to pay. I returned the dress and they didn't offer refund within promised time span, I had to reach out for that, too.

1
Date of experience: Jan 10, 2025

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