Terrible online services.1. They only offer a 14 day return period for items you buy online.2. They charge £5.50 for delivery.3. If you buy in the sale they charge £3.50 for returns4. If they have an offer such as 10% during the refund period they won't price match so you can essentially pay 10% more for ordering on the wrong day and they won't do anything to help because if you return and rebuy which is a pain for you and for them you'll lose £11 in shipping and £3.50 in return feesIt feels like they do everything they can to make the return process difficult There's a common theme here self portrait your customer service and returns policy does not match the luxury service you are charging customers forIf you decide to change your policy for the better you will match your luxury prices, customers will be more satisfied and your staff probably too!
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