Buyer beware. Terrible customer service and (as other reviews) withholding refunds. I bought 3 dresses online for my wife and used an offer/discount code. One of the dresses was not as the pictures and poor quality and we returned the dress. Rather than giving the full refund for the dress (£128). They refunded £70 and kept £58 increasing the invoice price of the other two dresses and saying the discount code was no longer valid with the return. I offered to buy another dress or said I would take a credit note for another purchase so I can re-qualify for the discount but they refused everything and were very unhelpful keeping the extra £58. Again I only returned the dress as it was not as the online pictures and was poor quality. Horrible customer experience. Won’t be using again.UPDATE. The comment below that I did not mention that the dress did not match the pictures and was poor quality is untrue and is in my email conversation with Claire. Not shocked they would lie in a review response.
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