I am a newbie to Self-Portrait, but I am absolutely obsessed with the brand! Not only the styles are super chic but the fitting of the dresses and craftmanship is just gorgeous! Also, I want to give a huge shout-out to the customer support team at Self Portrait, especially Jared! He is truly a gem and always goes above and beyond to support customers. If you are lucky enough to work with him, know that you're in good hands! The same goes for every support agent I have worked with, the response time is almost immediate and they ensure the customer is sufficiently supported. I once placed an order with the wrong address, and at that time the store was just about to close. For immediate help, I would recommend either calling them directly or sending a message on Whatsapp. My order was immediately correct thanks to Obuineke, and I got my order at the correct address within the same week! Trust me when I say the support staff at SP is truly the best!I'm purchasing within the US, and for me, shipping has always been pretty fast. I receive the item within a week, sometimes even faster. The only order that took the longest was stuck in Fedex Customs for almost 3 weeks. Honestly, I would say it was Fedex and their snail-like speed that was the real issue. I had to contact them daily just to make sure they had the paperwork and to process it in time to receive my order before my sister's wedding! Otherwise shipping within the US has been pretty speedy! Yes, they are strict with the return policy, but I have experienced that with almost every high-end brand. I wouldn't expect them to cater their return/exchange policies to my needs. If anything I think they're quite generous with their return policy. I have purchased from brands that have a 48-hour after-delivery return period.Also, to the people praising Zara in the reviews, I would expect better than to applaud a company that has a reputation for being blatantly racist and using insensitive imagery during critical times. Please spend your money in better places. Please don't let the negative reviews impact your decision, I've only had excellent experiences with this brand and I know for a fact you will too!
Claim your business profile now and gain access to all features and respond to customer reviews.
