To EU customers: I bought for the first time from this company and was looking very forward to receiving my dress. The website says EU self-portrait, insinuating one is dealing with a site in the European Union. Today I was approached by customs, asking to fill in 2 different tax declaration forms. If you show the customer a EU website, you cannot put them through tax declarations. Would never have ordered, had I known this. At very best, this is totally misleading. Will never order again!Addition after I was able to have the dress dispatched from customs after almost a full working day, 8 emails from them and calling them 3 times: After I had only written "good morning" on the Whatsapp for self-portrait customer service, I was reminded (in a generic message) to be respectful and kind as they are working hard to support me, before I could even express why I was turning to them. Support me? It isn't respectful to mislead a customer who then has to deal with customs' administration for hours, and thinking that's no problem. It is actually extremely rude. I ordered on an EU website and I can proof it. I even had a confirmation from self-portrait EU. So, why do I have to fill in custom forms? I have neither a printer nor a scanner at home, so I needed to go somewhere to solve this. Customs in Spain were extremely helpful and nice. But between not understanding that I am not a reseller and sending wrong forms we took from 9am till 2pm. I had paid 25 euros for express shipping. A total joke. In the afternoon when all was dealt with, I was being donned a very graceful message from self-portrait saying I didn't need to pay customs. How generous after wasting hours of my time. I really feel I'm in the wrong movie. Make it clear, you're shipping from the UK then everyone knows what to expect. Do as if you were in the EU, one may fall once, but then never again. Also business relationships are built on mutual trust.Reply: Of course I feel misled if a website is eu and then this happens. The currency has nothing to do with your web. You can change language and currency on many international pages but they make it clear from where they ship. It's the not the customer's job to look up where your company is (fiscally) placed. An eu. website means you're in the EU to the client's understanding. And the problem is not that something went wrong here, (we all make mistakes), or that the item won't be here for the event I wanted to have it for; the problem is that you push the responsibility to the recipient country and their laws etc. and not to the way you display information on your website. But the first sentence with which you turn to your client on WhatsApp, who has only said good morning, is asking for respect because you work so hard for your customers.
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