I am deeply disappointed with my recent experience. When the dress arrived, it was in a completely crumpled condition, requiring me to spend significant time ironing it just to be able to try it on. This left a very poor first impression.From the moment I opened the package, it was evident that the overall quality of the product was not as high as I had expected.Additionally, I was surprised and frustrated to learn that the return process is not straightforward—it has to be entirely organized by the customer. Had I known this in advance, I would not have placed the order at all.While the customer service team was polite, their assistance was limited to offering kind words without providing any actual solutions.I feel it’s important to share this experience so that other potential customers are aware of these issues before making a purchase.
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