I purchased a $450 dress from Self-Potrait. The maxi, sequenced, formal dress arrived in a box folded over 4 to 5 times, with no tissue paper or any packaging material. When I took it to get hemmed two tailors noticed that numerous sequence pieces were missing. I did not have alterations done. I contacted self-potrait, sent pictures of the tags that were still on, numerous pictures of patches where the sequence was missing and asked for a full refund or $200 (poor quality clearly not stopped from being shipped during “quality check”) refund to pay tailor to fix dress. Although their website says that REFUNDS will be given for damaged merchandise, they insisted that they would only give store credit for the damaged merchandise they delivered. I told them that I could not order another dress from self-portrait because they did not have my size; and based on the exact same timeframe of the damaged dress the new dress would arrive and be ready to wear 4 days after my daughter’s wedding. Self-portrait merchandise is of poor quality, at a high price. The customer service is horrible. They do not answer the phone. Emails come maybe once a business day (time difference is 7 hrs London/BST-MST). Self-portrait does not honor policies posted on their site. I strongly suggest not to purchase from them. I wont be. At my alterations appointment today, the tailor pointed out that the back of the dress is 2.5”-3” shorter than than the front. “Factory made mistake” , she said. She had not seen this much unevenness in a hem. And she is a tailor. Speaks to self portrait’s merchandise quality.
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