self-portrait.com

3.1
3.1 Based on 233 reviews

...

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Howard Harris
Poor all round experience

Firstly when ordering the delivery fee is €25 which is super high but as the dresses were good value on sale I said I'd pay it. I ordered 2 dresses. A chiffon one and a sequin one. When they arrived they were packaged together with no wrapping to seperate them. The sequin had caught on the chiffon and pulled the material. Not exactly ideal considering they consider themselves to be a high end brand. Sizing on both were tiny. I'm a UK 8-10 and the 10 didn't do up fully on either. Then the real fun started. Printed a return note and logged online I would have to return the items. Then had the pleasure of having to pay €20 for tracked delivery back from Ireland as I discovered they don't do free returns. I packaged the 2 dresses separately not to cause any more damage to try to be considerate and placed them both in one larger padded envelope. They have now emailed to say that only 1 was returned and their after service is shocking to say the least. The messages they have sent have said they're basically making mistakes in their warehouse. I'm now waiting over 10 days for my refund and still no sign of it. Avoid!

1
Date of experience: Aug 07, 2024

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