Really poor customer service here!I bought 3 dresses for my son’s christening in the sale with the intention of keeping one. Two different styles - the first style arrived and I really liked it but noticed it was covered in deodorant stains and had threads coming lose. Within ten minutes of receipt I emailed self portrait to say I liked the dress but would want an exchange or a discount on this item as it was damaged. Both were refused - I was offered a discount on the shipping costs to keep the dress. Just a really bad example of poor customer services. The dress quality is absolutely no where near reflective of a £400 price tag either. I paid £110 in the sale and I think even that was high for the quality of the item. I will be avoiding in future which is a shame as it was my first timeShopping with self portrait. It will be the last!
Claim your business profile now and gain access to all features and respond to customer reviews.
