I don't understand how the rating got 2.7 this low. This morning I experienced one of the most efficient customer services I have had in my entire life. Since I ordered the wrong size (partly due to the website not displaying whether it is US or UK size) that led me chose the wrong size.I quickly left a message to the customer service to see if I can make a change or else simply refund and then I can purchase again. The customer representative Obuineke addressed my concern effectively and had successfully refunded the amounts to my credit card. I can't thank more - as the purchase was pretty huge and it would give me a lot of anxiety if it wasn't successfully refunded.
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