Worst customer service experience ever!The measurements given for a dress were not correct and differed by 15cm (at the hips) from those given on the website. Nevertheless, you have to pay the return postage yourself (approx. €30 from Germany). After a long discussion via WhatsApp, in which I was first blamed as the customer, I finally received a return label.I also tried to use a 10% discount that newsletter subscribers are supposed to get. This didn't work and instead of sending me a valid one, I was asked several times if the email address was correct, if I was buying sale items, if I was on the EU site and not the UK site, etc. Not once was it considered that the error was not mine or the user experience is not the best. After a long discussion, I got a valid code, but when I entered it, the shipping costs suddenly increased by €25. This is not what customer service looks like! Then don't bother offering a code and don't steal customers' time with your chaos.Response to your response: saying „I am getting angry now“ after getting asked the same questions twice, after being asked to send several pictures and having to prove myself etc. is nothing I would call „rudeness“ or „aggression“. Also that threshold should be stated in the process but a note of „shipping will be free of charge from a spending of xx€ onwards“ is nowhere to be found.You are a luxury label and so should be your shopping experience.
Claim your business profile now and gain access to all features and respond to customer reviews.
