I ordered a dress for £380 from the Self Portrait website. It arrived faulty but I loved the dress so I sent it back and ordered another one. Again the dress arrived faulty so I did the same again. Eventually on the 4th dress I decided to keep it and get the dress fixed myself. I emailed SP to see if I could get any discount and was told that because I had decided to get the dress repaired myself they would not do anything. I wore the dress a few weeks later for my pre-wedding dinner, a 3 hour sit down meal. A ridiculous amount of pulls occurred on the fabric of the dress and it was obviously very poor quality. I complained to SP yet again and they said it’s not a manufacturing fault and I must have caught the dress on something. Given the widespread variety of pulls across the dress, it’s highly unlikely that this would have occurred.Overall, outrageous pricing, poor quality and terrible customer service. Will never order again from this company with the quality of Zara (at best) and designer.
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