I had been a long standing customer of Self Portrait but now wished that I saw all the other reviews before I made my recent purchase in June. I bought two dresses and promptly returned both as they were too large. Whilst Self Portrait acknowledged that they received both dresses, they have now refused to refund for one of them, stating that it is 'under review' as one of the dresses had 'laddered'...whatever that means. I emailed the customer service agent to follow up repeatedly for evidence of that, but three weeks later still no response. I shall be reporting Self Portrait to the UK's Trading Standards - suggest any one else with a similar experience do so!Edit: Following Self Portrait’s reply that the item needs to be further inspected, just to clarify, it’s been three weeks now with no evidence provided by Self Portrait or reply to emails.
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