I bought a $350 jacket. It was stunning and I was obsessed. In the 5 days that I had it, the jacket broke - specifically 2 rhinestones broke off. I contacted Selkie for help. Selkie offered a partial refund so I could get the rhinestones replaced locally. I agreed before Selkie told me how much they’d refund me (a huge mistake): $40 to get 2 new rhinestones and pay for time/labor which will require taking the whole jacket apart. I went to all the local tailors and they were unable to help without replacement rhinestones and tools from Selkie. After reaching back out to Selkie, they told me that nothing else could be done (no help finding a tailor, no replacement rhinestones, no replacement jacket). Therefore, I am unable to repair the jacket. It is unfortunate that Selkie cannot guarantee the quality that their price demands. I will not be buying from them again.
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