selkiecollection.com

3.3
3.3 Based on 117 reviews

...

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Customs nightmare and retailer cancelling preorders

Seller cancelled a corset I bought as part of the Buccaneer set (I bought the dress too and have received it).Because the corset was a (now cancelled) preorder, they have managed to charge me customs on an item I have not received and will not receive. I have the receipts, but explaining the customs situation to a probable customer service bot is, to quote the great Jackson Lamb, like trying to explain Norway to a dog. Also pretty annoyed that I bought a dress that was modelled with cancelled corset and only works on me with the cancelled corset. They have given no explanation for why they cancelled the corset. Buyer beware!Update: it is Feb 16th and I’ve still not seen a customs refund for the item Selkie could not be bothered to manufacture.

1
Date of experience: Jan 19, 2026

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