After going on a mobile phone trade in comparison site these guys popped up on top. I decided to go ahead with trading in two mobile phones with them.I got sent the pre paid postage and sent the devices off, days later they arrived and started going through the "grading process"The first phone was graded and a "revised offer" was sent through which was basically £40 short of the offer I received online, when I phoned them up to query this they states that the price changes every day and is down to market value, that isnt the email I received !! They casusally advised me to "reject" the offer and they will come back with a better offer ...... A slightly better offer came back a few hours after and still way below the price they agreeed. Their excuse ? That the mobile was not in "prinstine" condition even though I completed my order with "good" condition, when I questioned this they didnt want to know. I decided to take the last offer as there was a tiny (and I mean tiny) scratch on the back of the phone.Now for the second device I traded in, again same as above they have offered a staggering £80 below the agreed offer for a condition of "good". Now this second device was in prinstine condition and should have got top price for this.I am glad I took photographs of the phones from all angles, pictures of IMEI numbers shown on the phones and pictures of the battery conditions as I always do as I always heard bad storied just like this, never had a problem with dozens of other places.The best of it is, they give you a crappy excuse about the condition of the phone and they DO NOT back this up with photographs as other companies may do. They are bascially chancing their luck at YOUR COST.Honestly, if your looking at selling / trading in your devices to this company then DONT.
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