Review Time
So they gave me valuation that was agreed, which is why they are getting 2 stars. Other than that, it’s a disaster. I’ve never known anything as slow. From them receiving my phones to payment was one month. Once they process your phone they will tell you it is 7-14 working days for payment. That will come and go with nothing. You will then receive a message that the money will be in your account by a certain date and time, which seems to be another 7 days on top.
One month to complete a sale isn’t a suitable time frame in my opinion. If you have a phone with them, you will probably get your money, eventually. If you aren’t in a rush, then maybe it’s worth considering them, other than that, use Mazuma, at least they pay the same day
So they gave me valuation that was agreed, which is why they are getting 2 stars. Other than that, it’s a disaster. I’ve never known anything as slow. From them receiving my phones to payment was one month. Once they process your phone they will tell you it is 7-14 working days for payment. That will come and go with nothing. You will then receive a message that the money will be in your account by a certain date and time, which seems to be another 7 days on top. One month to complete a sale isn’t a suitable time frame in my opinion. If you have a phone with them, you will probably get your money, eventually. If you aren’t in a rush, then maybe it’s worth considering them, other than that, use Mazuma, at least they pay the same day
After going on a mobile phone trade in comparison site these guys popped up on top. I decided to go ahead with trading in two mobile phones with them.I got sent the pre paid postage and sent the devices off, days later they arrived and started going through the "grading process"The first phone was graded and a "revised offer" was sent through which was basically £40 short of the offer I received online, when I phoned them up to query this they states that the price changes every day and is down to market value, that isnt the email I received !! They casusally advised me to "reject" the offer and they will come back with a better offer ...... A slightly better offer came back a few hours after and still way below the price they agreeed. Their excuse ? That the mobile was not in "prinstine" condition even though I completed my order with "good" condition, when I questioned this they didnt want to know. I decided to take the last offer as there was a tiny (and I mean tiny) scratch on the back of the phone.Now for the second device I traded in, again same as above they have offered a staggering £80 below the agreed offer for a condition of "good". Now this second device was in prinstine condition and should have got top price for this.I am glad I took photographs of the phones from all angles, pictures of IMEI numbers shown on the phones and pictures of the battery conditions as I always do as I always heard bad storied just like this, never had a problem with dozens of other places.The best of it is, they give you a crappy excuse about the condition of the phone and they DO NOT back this up with photographs as other companies may do. They are bascially chancing their luck at YOUR COST.Honestly, if your looking at selling / trading in your devices to this company then DONT.
Scammers: What an incredible company not many businesses manage to combine false promises, vanishing payments, and spectacularly bad customer service into one seamless experience.Sent my iPhone off 5–6 weeks ago after being quoted £160. Impressively, this was reduced to £90 due to the “condition” which apparently means “a single tiny scratch that we already knew about but will pretend is shocking new information.”Since then, I’ve called three times and each time been told I’ll be paid “next week.” At this stage, I can only assume their business operates on a revolutionary new calendar system where weeks don’t actually happen.Called again today and spoke to someone whose attitude suggested that me expecting payment for my own phone was a wildly unreasonable request (can you say small D**k energy). Truly groundbreaking approach to customer service.Reading other reviews, it’s reassuring to see this isn’t just my experience consistency is clearly very important to them.So if you’re looking to donate your phone, lose your money, and be lied to with confidence, this is the perfect place.Otherwise, I’d recommend literally any alternative including keeping your phone and throwing it into the sea, as you’d at least save yourself the phone calls
Totally untrustworthy and/or incompetent! They delay acknowledging receipt of devices for many days after Royal Mail confirms delivery. They then take days to assess the device - a week now. No response to chasing emails or one carefully ignoring what his been said. They seem to have OK reviews if you want to buy a phone from them but one definitely wants to avoid using them to sell a phone.
Been waiting for 6 days now for payment from these liars , was told today that payments are taking longer than anticipated, avoid like the plague . If I don’t receive payment tomorrow I going to block the iemi and report the phone as stolen . Absolutely pathetic service
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