Had dozens of transactions with this company with no issues whatsoever. Now I’ve been accused of not sending in a book worth $.25, which is an attack on my personal integrity. The company was great for years but has grown through mergers and acquisitions and appears to now be resorting to unfair and deceptive business practices. They can claim anything you sent in was not received and you have no recourse. It’s sad to lose a loyal customer over a quarter, but that’s what this company has chosen to do.
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