Review Time
A small consignment of high quality classical music CDs all from the same major label and most in “as new” condition were rejected with no explanation or attempt to justify the unilateral decision to destroy them with no comeback. The whole thing was very fishy. I am waiting to see the “responsibly recycled” CDs appear for sale on their site.
SCAM SCAM SCAM! I used this service a few times throughout my time in college and just tried it again and had an evaluation of $175 for my order with a majority of the value being in 2 of the books. They conveniently rejected one of the 2 even though I HAVE PICTURES OF THE BOOKS SEALED IN PACKAGING before I put them into a box. Customer service won’t help you and it’s laughable to call it service. They won’t do anything to resolve your issues. I’m moving on from site and never dealing with them again. This is your sign to do the same and never look back. Don’t trust these people!
Had dozens of transactions with this company with no issues whatsoever. Now I’ve been accused of not sending in a book worth $.25, which is an attack on my personal integrity. The company was great for years but has grown through mergers and acquisitions and appears to now be resorting to unfair and deceptive business practices. They can claim anything you sent in was not received and you have no recourse. It’s sad to lose a loyal customer over a quarter, but that’s what this company has chosen to do.
Untrustworthy, slow. Sometimes up to 7 days to begin processing, then 7 to 8 days to process, then another couple of days to receive payment. Out of 4 recorded deliveries, they claimed to have not received 1 box from each delivery. Their terms and conditions allow no compensation for this, even though the tracking shows as delivered. In reality whatever you get quoted for a trade, you’ll lose a minimum of 25% to 40% value. Split your more expensive books with cheaper ones to alleviate this as they’ll claim to not receive the most expensive items. Customer service is automated/ AI, so you don’t actually get to speak to anybody. Personally, I’d use a different provider. Also, be sure to pack and know how many boxes you have before you complete the trade or the courier will make up an amount (contrary to the instructions) and again, they’ll claim to to have received the full trade and reduce your payout.
I posted a book to them as per their acceptance policy. When they received it, they said that it did not qualify, so they are going to recycle it. I told them that maybe they could just return it, but no, they said there is no option to do so. What a nightmare!
For my first experience, I tried entering several books I wanted to sell, all in pristine condition, and most books kept coming up with only $.28, and some wouldn't give me a quote at all. I had one book that cost me $40 and they only wanted to pay me $.28 ??! wow! I was surprised when a couple of my books were actually quoted $23 and $15, but to make sure I thought I would check their reviews. There are over 100 "1" star reviews, all mentioning how they got scammed, never paid, and sending in pristine books only for the company saying the books were rough and then wouldn't pay and wouldn't return their books. I believe when they say they are a scam. No thanks! I'll take my books and other items elsewhere.
Sold some books and DVD's. The original quote was reduced and I had to ask why, no email or other correspondence (who does that). Had to ask and per their website it is at their discretion to accept or reject items. I am not a mind reader, tell me what was rejected and why the quote was reduced.
Don’t trust this people. I ordered a hardcover book, they sent me a paperback. They apologized and promised a full refund. I waited 12 days: no refund. I wrote them asking update. No answers at all.Luckily Abebooks was the intermediary and they decided to refund me on their behalf.
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