I never ever leave reviews but Amazon Seller is probably one of my worst ever experiences with a company. I originally opened an account late December and was charged a fee of £35 to open the account, I later found out that I could downgrade to an Individual Seller account (0.75p per sale) rather than a monthly fee, which sounded better for me as I was new to selling. Amazon downgraded this for me and kindly refunded the fee (sounded great). I then noticed my fees per sale went up, I was selling items for £9.45 and receiving a £2.31 fee, so overall 25% when the fee on jewellery is supposed to be 15%. Then had to pay postage after this. Assumed this was including the 0.75p additional charge but this would even still be too high. Due to these charges, I’ve been making around £2 profit per sale on this particular item. Everything else that I have tried selling requires verification so doesn’t seem worth it to be honest. I then get a letter with my charges for my MONTHLY fee, despite being told my account had been downgraded when I opened it. When querying these charges, all they tell me is that they are unable to refund. I have spent hours trying to chase this up. Have sent proof of my original conversation with Amazon and the refund of the original fee, to be told that my account was never downgraded. The customer service team are the worst I’ve ever spoken to, some of them tell me I’m on an individual plan, some of them tell me I’m on a professional plan, every time I speak to somebody they are rude and give me a different answer. I also queried why I was being charged 25% fees per sale on top of a £30 monthly fee and they were unable to provide any proof of what these fees were. They said they were “other fees” but were unable to tell me what. Baring in mind, I have been selling these for a very small profit and now being told I owe Amazon £30 for a monthly fee I downgraded from when I opened the account, they don’t care about the proof that I’ve provided or care at all.
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Amazon.com, Inc., doing business as Amazon, is a multinational technology company focusing in e-commerce, cloud computing, and artificial intelligence in Seattle, Washington.