I arranged for a collection for international shipping, expecting them between 4-6pm. However, no one showed up to collect the package. After 6pm, I checked the website and it inexplicably stated that the "parcel was collected." The following day, it claimed the driver would come "today" but without a specific time. I opted to cancel due to the clear lack of reliability. The customer service experience was frustrating. Many of the representatives struggled with English and attempted to redirect my concerns to other departments.
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