Terrible service from the depot. EVERY SINGLE DELIVERY attempt has been false. They claim to have "tried to deliver" but no one was present, which feels like a scam. I was literally sitting at the front door, with it open, waiting. Yet, I received an email stating they "tried". Even when I went to the depot to pick up my package, the staff showed little concern. They insisted on seeing PHOTO ID with the company address on it... Really? The managers wouldn't address any complaints, and they seemed completely indifferent. I called the complaints number, which only provided information about the "failed" delivery attempts. It's absolutely ineffective. Update: Another delivery was scheduled for today, between 10am and 8pm. At 6:57pm, I received an email saying they attempted delivery but no one was home. I was STANDING AT THE DOOR... So, I will be visiting the depot manager tomorrow.
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