What I received was entirely different from what I ordered. It wasn’t just a minor variation; it was a completely different product in terms of style, colors, and overall appearance. Had the delivered item been represented on the website, I wouldn't have spent any money on it. Shockingly, I was never informed that the arrangement I requested was unavailable. The company simply took my payment and sent something else, assuming I would accept it without question. This is not how ethical businesses function. The most troubling part is that the company claims this is covered by a 'substitution policy,' which is not disclosed anywhere during the ordering process. After searching their website, I found no evidence of it at all. If customers are to receive something entirely different from what they ordered, this must be clearly communicated upfront; otherwise, the product listings are misleading. What’s the point of showcasing specific arrangements if there’s no guarantee of receiving what was advertised? I would never trust this company again, nor would I place another order knowing this is how they operate. Flowers are often purchased for meaningful moments, and this company shows no respect for that or their customers. I’m leaving this review to warn others: what you order may not be what you receive, you won’t be notified in advance, and they believe this is acceptable. Avoid.
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