Sales support is appaling. They impose punative overage charges and I tried to upgrade my account to avoid this - but a month later I still don't have the upgrade in place and I was charged 300% overage for December and am now at the end of the Jan send limit with two weeks to go and still no account upgrade. They don't tell you about hidden changes to your terms when they upgrade you and these onlyb appear in the contract small print (they move you to an annual contract you can only cancel at 30 days notice once a year - a massive change from the normal the online account which is monthly) and a huge committment. Sales team are uncommunicationed, slow and make endless mistakes - really liked the actual service but massively dissillusioned with their commerial and sales practices. I got one email at 18.20 - which announced I had to sign the contract that day (I'd already finished work and only read it the following day) Then they said that the could not refund the extra charges because it was past the 15th ot the month and we'd not upgraded the contract - but this was entirely because of their slow response times as I first contacted them to upgrade on the 18th of the previous month! Incredibly poor experience given I am trying to give the a lot more money.
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