Review Time
The essential plan gives you nothing of value. The mails are likely to be bounced as they use shared IP's between customers.
Support was more the useless. They explained very clearly that they are sorry about the bad experience but only offer upsell options as solutions. They do not actually care that the service is useless.
Do not use this service!
Awful experience. Customer support is non-existent. What little support does exist covers for development's shortcomings. Missing all kinds of data points in many API endpoints. Very few batch options in APIs which ends up in our team having to double call the API for simple items. Don't waste your money or time.
Awful experience. Customer support is non-existent. What little support does exist covers for development's shortcomings. Missing all kinds of data points in many API endpoints. Very few batch options in APIs which ends up in our team having to double call the API for simple items. Don't waste your money or time.
Sales support is appaling. They impose punative overage charges and I tried to upgrade my account to avoid this - but a month later I still don't have the upgrade in place and I was charged 300% overage for December and am now at the end of the Jan send limit with two weeks to go and still no account upgrade. They don't tell you about hidden changes to your terms when they upgrade you and these onlyb appear in the contract small print (they move you to an annual contract you can only cancel at 30 days notice once a year - a massive change from the normal the online account which is monthly) and a huge committment. Sales team are uncommunicationed, slow and make endless mistakes - really liked the actual service but massively dissillusioned with their commerial and sales practices. I got one email at 18.20 - which announced I had to sign the contract that day (I'd already finished work and only read it the following day) Then they said that the could not refund the extra charges because it was past the 15th ot the month and we'd not upgraded the contract - but this was entirely because of their slow response times as I first contacted them to upgrade on the 18th of the previous month! Incredibly poor experience given I am trying to give the a lot more money.
The service has deteriorated significantly.- They started charging for services that were previously free.- They changed the login method.- They send receipts to an old email address even though I changed it.- The login system offers "Remember device for 30 days," but they ask for 2FA every time I log in.- They don't offer any real technical support. It's all a waste of time with no solutions.
SendGrid abruptly suspended our account during a critical sales campaign, causing direct financial loss. The reason cited a dispute over generic email aliases and affirmative consent ignored our clear proof that our list consists *only* of existing users who provided their emails during checkout.We sent only 3,437 emails out of the 50k quota. Despite our full cooperation and the severe business impact, they refused to lift the suspension under reasonable terms and ultimately denied our refund request. They took our money but prevented us from using the service. Avoid SendGrid if you value fair policy judgment, reliable service, and a reasonable refund process.
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