sendiroo.es

2.3
2.3 Based on 32 reviews

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Tommy Patterson
if you want a permanent headache, hire this company

I used this company to find a courier for delivery from Spain to the UK. The Courier went to pick the parcel before the agreed time, urging the person in charge to give the parcel without labeling them as he had his own labels.As a result, I had to fight with the horrendous customer service of this company, they were not just ignoring all the messages I was sending, when I got to contact them, always using the chat, one of the guys was rude, cutting conversation before finishing. They demanded an address in Spain to deliver the parcel without giving the possibility of sending it to the UK, finally, I gave them a Spanish address, and I got 3 emails confirming me they will send it to the new address, not mentioning any extra charge, 2 weeks later, contacted them again after having no trace of my parcel, which haven't left by then the headquarters of the delivery company. I got an e-mail from them asking me for extra payments, after arguing and them recognizing a mistake on their side, I still got to pay extra as they have my parcel kidnapped. Finally, my parcel arrived one month later to a different country of the original one.AVOID

1
Date of experience: Jun 15, 2020

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