Complete failure in delivery and confusing responses to requests for clarification. The platform indicated that the first delivery attempt failed because no one was at home... but we were home all day. The second notification claimed it was delivered the following afternoon, which was also incorrect. They later mentioned that the parcel had been returned to their depot an hour after the supposed delivery time. The next update stated that it was delivered the day after, yet there was no contact from the delivery driver and no sign of the parcel. Their final response claimed it was delivered on the second day after all... despite having previously stated it was scanned back into their depot an hour later. They mentioned an internal investigation was launched, but they are asking me for CCTV footage. An absolutely frustrating experience.
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