The company has begun charging customers for shipping labels that were never utilized. If a label is created and not used within 28 days, it expires without any possibility of a refund. Essentially, they are charging for a service that wasn't delivered. The company states this new policy is intended "to ensure system accuracy and rate validity with our carrier partners." However, offering a refund after the label expires would achieve the same objective. It seems the company is taking advantage of its customers for its own gain, and this is something everyone should be aware of. My team and I will be sharing this information widely, and we encourage you to do the same. Feel free to share this message and help spread the word!
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