Review Time
I have been dealing with their customer service since November 25 over a purchase that has to date not been shipped. All I have gotten so far is runaround. Let this be a warning, no matter how good the equipment is, if the customer service sucks, so will your experience. Caveat emptor. I will never do business with them again.
Works great—until it doesn’t.I purchased the Sinex snow blower in late November and initially was pleased. Unfortunately, after very limited use (three times, each with less than five inches of snow), the directional rod broke.I attempted to reach customer service multiple times by phone and email without success. When I finally connected today, the interaction was disappointing and more confrontational than helpful. I provided photos and a detailed explanation and was told the issue would be “reviewed.”I was also told that replacement parts are not available, so if the claim is approved, they would replace the entire unit.Hopefully others have a better experience, but based on mine, both durability and customer support were lacking.
I have been dealing with their customer service since November 25 over a purchase that has to date not been shipped. All I have gotten so far is runaround. Let this be a warning, no matter how good the equipment is, if the customer service sucks, so will your experience. Caveat emptor. I will never do business with them again.
Unable to mow 1/5 of an acre with a single charge...Only used the “Senix 60V, 21” Self Propelled Battery Powered Mower” once, just to find out that the battery charge is very iffy to say the least. My house has less than 1/5 of an acre to mow, lawn was not dense or particularly tall.Upon starting with the self-propelled mode on, the charge dropped two bars in less than 5 minutes; so it was clear that was a no go. Then, I turned the self propelled mode off and went on mowing… the problem is that even with the self propelled mode off, I was unable to mow the entire yard and had to give another partial charge in order to be able to finish. That is far cry from the advertised 1/2 to 1 acre cutting range. Either the battery is bad, something is wrong with the mower itself, or the specs are completely misleading.Contact Lowes (where I bought the unit), and was told to contact the manufacturer. Contacted the manufacturer, received a standard script with information, responded to the script and got no further response. Bottom line, customer services at Lowes is a useless disgrace. And their manufacture/brand (Senix) warranty service is non-existent.
Claim your business profile now and gain access to all features and respond to customer reviews.
At SENIX, we don’t just build
tools—we forge the future of
outdoor power equipment and
power tools with relentless
innovation and uncompromising
performance.
From DIY projects to professional
job sites and outdoor landscapes,
SENIX tools deliver the power,
precision, and reliability you
need to build, shape, and create
with confidence. Designed as an
extension of your expertise, our
tools combine precision, power,
and eco-conscious engineering to
help you push limits and get the
job done.
In the yard, in the shop,
anywhere there’s a job to do,
power through with SENIX!See more
bilingsolar.com
hooverfence.com
www.bestworksupplycenter.com
maratic.com
evo-plastics.com
relianceroofinginc.com
equipatron.com
handymanlawns.com
bendpak.com
al-muradgranite.co.uk
