Regretful experience. I would not recommend SENKEN knives. If you are unhappy with the quality not matching what was represented, they will not allow a return if the box is opened to see the product, even if you never used the knives. How else would anyone find out what the quality is without opening the box? This is very unreasonable and not a refund policy at all if refunds are not allowed due to their nonsensical condition of an unopened box. I'm now stuck with a knife set I do not want. The magnetic board is not well made. The top of it was pealing right out of the box. The screws do not line up properly with the holes on the block too small for the screws. There is no phone number to call, just an email address. I was only offered store credit or a return with fraction of a refund for the amount paid. None of these are good and fair options. Save yourself the headache!
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