I bought my mom a Senken knife set for Christmas but someone had gifted her a better set before I got the chance to give them to her. I tried canceling the order the same night I bought them, when the sale was still pending. They didn’t respond for days, until the order had already been processed. Not even sure they had been sent out yet. They said they would be happy to help me with a return, after they arrived, as I said I would not open the box. Once they arrived at my house I redhead back out. They inform me that I have to pay for the return postage, with very heavy bulky packaging, and then they charge a 25% restocking fee to return. I spent $500! So they feel entitled to $125 for absolutely nothing. Absolutely horrible company. I wish I had never bought from this company and would have been much happier/ better off buying actual Japanese knives. That’s what’s I get for trying to save a little money.. Don’t get duped like me
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