Customer service support is non-existent. Despite purchasing in Germany and being covered by EU law, they just forward you to their warranty t&c’s, which doesn’t overrule the 24 month EU legal entitlement and refuse to help. The headphones were bought for me, finally received the invoice from the person who originally purchased them and waiting to hear from Sennheiser for their further abysmal customer support. This is my first Sennheiser product and will most definitely be the last.
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