I was saved years to treat myself to buy this product, unfortunately sweat in the gym the headphones charged maximum 4-5 times stop to work . First I got repair USA second time can't open the option to send to Germany to fix all paper prints out to send by post I can't. I know Sennheiser on Trust pilot got bad reviews here in the UK. My cousin work and live in Germany. I need to contact with her to fix under warranty my products , or letter to ombudsman, may buy a Beyerdinamic, if I love Germany details sounds, even ,if I know not the same grade..may another 3-4 years I can save money for that..if you got family always goes the money somewhere…Just let me know please why you refuse proper help, because I'm not born this country, not sympathetic my name..or what is the exact reasonThat's the letter what I was sent to Sennheiser and waiting a proper respond... They good untill you buy there products that's all.. just a joke I bought third part company of course so they not bother any kind of help looks like... (I'm not a Boss , or Sony , Harman a bit too much almost like Focal lots of another awesome brand (Cambridge Audio,Audio Techica my previous,never let me down just different the British , Japanese and Germany sound details)...a fan when I was child fall in love the clearance of the sound from Sennheiser awesome untill charge , pairing the Bluetooth pfff ,connection baad probably software is it awful.. so what a great hardware without proper software those days... May they back for another great stuff I love them use to be ....
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