Oh dear. I know their headphones are stunning quality and amongst the best.However I bought a set that had a symbol on them that could lead sadly to my child to be teased. I ordered on Sunday online. Ten mins later I tried to cancel and rang sennheiser customer service 9am morning after. Sennheiser still dispatched from Germany 🇩🇪 despite my request saying they could not prevent. So journey of over two weeks began with UPS ( another company deserving a poor review). So delays in customs and sent up to Cumbria to local UPS office. At this point I contacted UPS saying return to sender. After a few more days they did so and again a few more days clearing UK 🇬🇧 customs, Then onwards to German town where Sennheiser are based. Finished??? No no then Sennheiser customer services said another 8 days to refund 🤬Annoyed at three weeks delay for refund ?? Very frustrating, irritating and definitely not understandable. Bad experience and bad idea of Sennheiser to deliberately do this insisting parcels still get dispatched rather than stopping when plenty opportunity.
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