I have used Sennheiser products for years and absolutely loved them. I decided to treat myself to some momentum 2 in ear headphones. These headphones were amazing if this review was of the earphones I would give it 10 out of 5. Part of the reason I love them is due to a neck piece that connects to two earbuds.About 14 months of having these superb earphones the left ear stopped working consistently. As these were not cheap earphones I went to sennheiser to get them repaired. The process of organising the return was simple enough. Though a little confusing in places. Maybe I'd take it down 1 star for the level of confusion.A week or so after sending off the headphones, I received an email saying my headphones are being in their way back. A few days later I receive the package, delighted as the earphones I was using in the mean time I really dislike. So im sure you can imagine my surprise at opening up a box of sennheiser Accentum, earbuds without a connecting piece and worth less than half the value of my original headphones, not a like for like. Straight on the email to query maybe a mistake was made during shipping, accidents happen after all, after the auto reply email I wait a week, still no update on my email lose 1 star, I email again, days later still no reply l. I email again, still no reply another star lost. After another week I decide to phone, the lady who answered the phone was lovely, I told her about the issue and gave over my case number and she told me that my case had been escalated, something I told her would of been nice to have been communicated. She put a note against the case and assured me would be handled within a few days.About 3 or 4 days later I receive an email asking me to send the Accentum back and the would send me a pair of momentum true wireless 3. A pair again without a connecting piece and a value of £50 less than my original. Another star lost. I immediately replied to the email stating that I do not want those earphones due to them not being what I wanted .Again my email goes unanswered 2 stars lost this is getting ridiculous now.Weeks later with still no reply to my email i phone again. Once again the woman who answered the phone was lovely but was basically useless. Putting another not against the case.Another star lost it has now been over a week and have had zero communication.This case has been going since the 1st of July it is now the 14th of August at time of writting and I still have an unopened set of Accentum earphones. This case has really upset me, not only have I been a fan of sennheiser coming up for 2 decades, but I used to sell sennheiser products at two previous jobs, but now I don't believe I can promote sennheiser anymore.
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