I purchased a set of headphones from Sennheiser in April of this year through Ebay they were not suitable so I requested a return which was accepted, but the bar code sent could not be read by UPS which Sennheiser used as couriers the courier said it was the wrong bar code so I paid for and sent them back by Royal Mail I kept Sennheiser informed of what I had done they then informed me they had received the headphones back and had refunded my money back to Ebay who would refund me. So far I have not received my £63 and Ebay says Sennheiser says I did not return headphones in the given time so my complaint was thrown out and now I've lost my money. Sennheiser got the headphones back within the same week they were sent out to me. I hope people will read this review as I would never deal with Sennheiser ever again after losing this large amount of moneyThis a a message I received from Sennheiser today 10/06/24 this is after they had said they had refunded my money to Ebay weeks time ago:Hello,We are sorry for the delay with your refund, we had technical issues which was preventing the refund to got though to eBay. This has now been resolved and the refund has gone through.Please accept our apologies for the inconvenience this situation may have caused.Kind Regards,Your Sennheiser Consumer Audio Customer Support
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