I came onto this site to leave a review and was shocked to see so many other negative comments.My earbuds went on the blink this year just short of one year after purchase. I made an enquiry eventually having navigated the Sennheiser processes and confirmed they are covered under the 2 year warranty. So I send them away, hear nothing. I get in touch by Facebook and get a reply saying we are sorry , blah etc. I follow up again to be told they are in transit to Germany and I will receive an email. No email so I contact them again on fb messenger. Again several days later a reply. We are doing all we can etc. No estimate of time or anything. So I reply saying when might I hear something. No response. Nearly 3 weeks and no information. Why do these companies think it’s acceptable to just ignore customers? I will never buy a Sennheiser product again and I certainly won’t buy on line. Having a reputable retailer to go to will be my preferred option from now.
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