sennheiser.co.uk

1.4
1.4 Based on 181 reviews

...

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Percival Wilson
Unacceptable product lifetime.

Unacceptable product lifetime.I purchased a pair of Sennheiser HD350BT headphones at the end of August 2020. The headphones have suddenly started refusing to switch off. More accurately they do switch off but restart after about 5 seconds.I contacted Sennheiser customer service who have informed me that they are outside the two year warranty period, which I accept, and that they are not economically repairable. This is without any inspection.They indicate that my only option is to replace them.. They are effectively saying that a reasonable product lifetime is just over two years. People should be aware of this.

1
Date of experience: May 10, 2023

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