Got a pair of 250 quid headphones, which broke after a few months. After receiving nothing for a few weeks I decided to contact support to see what’s going on. They couldn’t even tell me whether they received my headphones. So seems like I will have to buy a new pair of wait for a few months to get my headphones back, if ever.You really see the difference in service when you hear stories from friends how Apple sends replacement earbuds before collecting the broken ones, so you don’t have to worry about borrowing/buying spare ones. Will definitely go for Apple next time and will stay away from Sennheiser. Email from Sennheiser support: “The current turnaround time for repairs is 4-6 weeks.Unfortunately, the transfer time is extremely long at the moment.In addition, many parcels have accumulated in the incoming goods department, which is why no timely scan can be made via the incoming goods department at the moment.My colleagues are working flat out to process the cases.You should be able to see from the shipment tracking whether and when the shipment was delivered to our service provider.I must ask for your patience.”
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