Ordered headphones 9 days ago with free 2-3 day delivery. Got an email 2 days later informing me that the shipment is delayed due to Brexit - no communication since, and the money for the order is no longer pending in my account. Submitted a service desk ticket on their website yesterday to ask whether my order had been cancelled and had no answer, so called up today to double check. Was told the service desk ticket number I have is not valid (how is that possible if placed on the official website?) and that the order is still in progress. I can't cancel the order now to order the headphones elsewhere as the order is in progress, yet I have no information on when I will receive this product. It's a birthday present and I thought ordering 2 weeks in advance is plenty, turns out it's not and won't arrive in time. Dreadful service.
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