This company is fake and illegal! They have deleted my review from their website!! AVOID Sennheiser!!!!I will be adding my review here as well. **Ambeo Plus Soundbar**I purchased this item on the 30th of August 2023, and in less than 3 months, I have issues with the soundbar. It's either the unit or buggy new firmware update, but unfortunately, no one helps, nor Richers Sounds or Sennheiser directly. Issue: When watching & changing TV channels, Netflix, or playing music via Spotify on the phone, using the Sennheiser Smart Control app, the soundbar speaker its popping a muffled/click noise. When changing TV channels, even if the TV is on mute, the soundbar is still making this noise through speakers. Also, on Netflix, if I skip to the next film or pause it, Im having the same problem. Troubleshooting:I factory reset the device, registered to smart control app and calibrated once again, unplugged from power for 1 day, tried different HDMI cable and port within the TV (LG OLED G3), same issues! Updated smart control app and latest soundbar firmware also. I assume these issues are related to the latest firmware update because if I connect to the soundbar via Bluetooth (not using the Sennheiser app), the issue is gone.Upon checking, a few customers are complaining about HDMI on this particular Soundbar, its a shame on a Premium product, especially at this price point, to be having these problems. The soundbar & sub came really quick, very well packed. I was impressed about that!! The design and built looks good.The Ambeo sound is amazing, especially when you are watching Dolby Atmos content, but unfortunately, this item should last more than 2 months.I do not recommend this soundbar to anyone unless you end up arguing with the seller and ask for a refund because Sennheiser never responds to customers and deleting your review!!
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