The worst company I've ever dealt with and that's saying something. I'm not a complaining, moaning type of person but, very reasonable, having said this they've really annoyed me. My GF found a deal on their website in December for a pair of headphones. We were a bit hard up at the time and so weren't going overboard with presents. She bought me a pair of £89 headphones on offer for £50 and was guaranteed for weeks that they'd arrive before Christmas Day. Fast forward to the start of January headphoneless and they stop replying to my gf. Fast forward to February and they finally get back claming they never received the order, incredible considering they still had her £50. After a few back and forths and us wondering why we were guaranteed delivery before Christmas for an order that "didn't exist" they refunded us our money and gave us a voucher to use to get the headphones at the price we tried to purchase them for in December. Due to money issues we couldn't afford it at that time but, were once again "guaranteed" we'd be able to use the code at any time. I used it last night and bought the headphones for £53 including delivery, woke up this morning to find they've cancelled the order but, it was very nice of them to tell me I'm welcome to redo the order. They may have a great rep for their audio quality, unfortunately I couldn't possibly remark on that due to their well below acceptable standard of customer service. For a company that specialises in audio, your voice tends to fall on deaf ears. What a pity, we thought we were dealing with pros, but it's a totally amateur set up they have.
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