Sent my Momentum TW 2 for repair under warranty and haven't heard back after 2 weeks, not even an acknowledgement of reception though tracking says they were delivered. No support phone number, no agents in live chat, just bots, no way to speak to them. After reading reviews here I'm now convinced I lost £279 worth of gear, or will have to wait months for a repair and not buying Sennheiser ever again.
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