I have used Sennheiser for just over 17 years - got my first pair when I was 15, and they lasted me over 10 years - with a few wires changes, but otherwise brill. About 2 years ago I decided to go wireless, and got myself a pair of HD 450BT - great design, amazing sound and long battery life - all I need. Unfortunally a few weeks ago the power button decided to get stuck, and the headphone would turn on and off all the time. I wrote to Sennheiser support, and got a request to send them for repair + a lable, the same day. After 10 days, I had not heard anything, so I wrote to their support, to get a status of my repair - I got an email the next day, that the repairs can take up to 6 weeks, but that they had decided to send me a new pair, free of charge, despite that I have neither warranty or insurance.To me this is just yet another reason why I only buy Sennheiser for my ears - what an outstanding service!
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