Great headphones but terrible service.I bought high end Sennheiser 660S headphones. I have had the balanced cable break twice now. First time, service was reasonably good. But since Sennheiser consumer were bought out by Sonova, the customer service is abhorrent. Long wait times from customer email support that are majorly unhelpful who keep telling me to open a new ticket. Then their website was down for maintenance for almost a week. I then called their customer service and so far am on hold for over 25 mins. This is absolutely atrocious. The customer service is awful for a brand that talks about quality, especially when you buy a very expensive product!I may have to go back to Beyerdynamic as this is atrocious from such a reputable manufacturer. So sad they sold it off to another awful company, Sonova!
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