I have been trying for 71 days to get a refund. It took them a month to get me my return label. After sending my package, they ignored my inquiries for another month and did not send the money. I started a chargeback with my bank and they outright lied and stated to their fraud team that they did not receive my package.This despite the facts that 1, their system sent me a confirmation that it was picked up, 2, the UPS system says it was picked up, 3, in a later email when they finally reached out after I did a public announcement on Reddit, they literally admitted that they received the package!! They also said that they are not refunding anything, because of the ongoing chargeback with the bank. Absolutely disgusting
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