It's the first time I leave a review for anything - because this was truly dreadful.I thought I'd order from the Sennheiser website instead of Amazon. First I tried ordering a pair of headphones with a non-UK card. After clicking 'Pay', the page wouldn't let me go through, saying it had to be a UK card. I thought ok, I'll get them from Amazon then.20 minutes later, I receive an email that my payment has gone through with Sennheiser. At no point did I receive a confirmation, just the error about the non-UK card. I try to find a way to cancel the order before it's shipped. There is no straightforward option to do this, so instead I email 2 different contact addresses within 30 minutes of placing the order.The next day, I get an email saying my order has shipped. I contact Customer Service, who tell me I have to return it if I want a refund. I explain I didn't actually put the order through - and I did everything humanly possible to cancel it before it shipped - so I don't really want to take time off work, queue at the post office and pay for postage. They say they're sorry, and that's it.I try to print a return label for the parcel. The website mysteriously switched to Dutch halfway through, with no option to go back to English. I'm not even sure what I'm agreeing to. Instead of 1 label, I receive a 6-page PDF with no instructions as to how to use all of the forms (5 in English, 1 in Dutch).The order shouldn't have gone through in the first place. Then no one was there to pick up my cancellation request. Then they brushed off all of my attempts to fix this situation and/or complain. Then the return instructions are obscure.
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