Bought a pair of headphones that had significant issues with the noise cancelling feature whereby I could hear outside noise louder than what was playing in my ears. When it was an issue they could be helpful with, their response time was very quick and they sent me a replacement. Except the second pair had the same issue. I then demanded a refund, argued their policies with them over several weeks and after SEVEN MONTHS of emailing them and getting no response they finally emailed me back and gave in, offering me a refund! I’ve now sent them back and have emailed them approx 4/5 times since asking them for the next steps to get my money back as they have had my returned headphones now for approx 10 days, they have gone back to not replying. Honestly their customer service is the worst I have ever dealt with. Considering their products are not cheap, you’d think they would be willing to respond and be helpful to customers when there is an issue! I demanded a refund and told them multiple times that there is clearly an issue with the technology itself or it’s an issue across the batch created, however I doubt that this has been taken on board. For reference - I ordered and returned the HD450 BT model. The date of my experience on this review is the month I ordered the first pair….11 months later and I’m still trying to get my money back!
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