Customer services are a waste of space. I bought a pair of earbuds directly from Sennheiser and the different size ear tips were missing. I contacted them the day I received them and 2 weeks in I still can’t use my buds as they still haven’t sorted it. I have opened a case with PayPal and I will be opening a case with Trading Standards. Sennheiser have said the ecommerce team have contacted me but it’s all lies. I have checked through PayPal correspondence and there’s nothing from them or via E-Mail BUYER BEWARE The buds may sound good once I can use them but I can’t yet.
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