To be honest, I had a very similar experience like the other people explained previously. In the end I received my Headphones.The customer service was not bad in fact it was okay though, I at least received responses from the staff, but nearly 4 months of waiting for a simple repair was a lot and a brand like Sennheiser can’t afford this easiness while they have very tough competition around them. I have read about the situation in various forums so make sure I understand the issue and a some people said that these issues increased since Sonova acquired the company. So it’s not necessarily the German service or the UK branch’s fault, if the low quality attitude or weak support comes from the leadership then the worker underneath can’t really do that much. I will give 5 star to Sennheiser because I still like the brand and hope one day someone will fix this mess and I give 1 star to Sonova’s brand management skills.The moral of the story: Don’t buy a brand if you can’t manage it or meet the expectations or if the management of the brand is not doing the job well, then Sonova should fix those issues…
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